Q: How do I sign up as a new customer?
A: You can sign up at my account page.
Q: Do you ship internationally?
A: Yes, we ship most of our products internationally. We only don’t ship statues to international locations other than domestic addresses in U.S. & Canada, however. All orders are subject to acceptance at our office.
Q: How do I know the shipping cost?
A: Simply add an item you wish to order to the shopping cart, and click on “Calculate Shipping” link which appears in the “Cart Totals” area of the shopping cart. In most cases, our shipping prices are very accurate and provided in real time by USPS/Canada Post online service. However, we reserve the right to correct pricing errors due to special or split packaging requirements.
Q: Do you ship to freight forwarders?
A: Virgo Sacrata does not ship to any freight forwarders, known as reshipping companies,and orders to such will be cancelled.
Q: I just placed an order and I never received an email confirmation.
A: There are 3 most common reasons:
- You have made a typo in your email address.
Solution: please contact us and we will fix the issue.
- Your purchase has not been completed.
Solution: Check your email in 5 minutes, our system will automatically send you an email notification from where you will be able to complete your payment process. You can pay by a credit card or select payment by check.
- Your email software placed our confirmation email into a spam folder.
Solution: Please check your spam folder. You can also login to your account (if you have created one) and access your order status information, and download the invoice.
Q: How long does it take to get my order?
A: All in-stock items generally take 1 business day to process before they are shipped out to the customer.
Shipping time varies depending on method and location. Most of our US and Canadian customers receive orders within 3-5 business days. However, we also offer some items that need to be assembled or manufactured. These items are usually marked as “Made to Order”. In any case, we will notify you if there is any delay.
Q: What is your return policy?
A: Please view our return policy about any specific product you wish to purchase.
Q: Can I order by phone?
A: We do not take orders over the phone. However, you may order directly from our website and pay by VISA, MasterCard, American Express, or pay by check. If you pay by check, please print your order confirmation email/page and send your payment along with the check.
Q: How do I reset my password or unlock my account?
A: After a limited number of failed attempts to sign-in to Virgo Sacrata, you will be temporarily locked out from trying to sign in. When your account is locked, you will not be able to sign in — even with the correct password. This lock lasts about 20 minutes and will then clear on its own. After 20 minutes have passed, check to confirm that you can sign in successfully at https://www.virgosacrata.com/my-account. If you can’t remember your password, you can request a new password here.
Q: Is my privacy and personal information secure on your site?
Q: It says that the rosary is sold on the site. Is there a way to get another made.
A: Depends. Our rosaries have a unique original design, being offered as limited edition designer rosaries. Each new rosary will not be exactly the same because of the unique properties and qualities of the semiprecious gemstones and jewelry findings. Similar rosaries can be produced, and many other variations are regularly added to our online catalog. Please contact us about any specific rosary you wish to purchase.
Q: Are your sterling silver products made of solid sterling silver?
A: Yes, all our sterling silver products such as medals, necklaces or parts of the rosaries, including wires, findings and chains are at least 92.5 percent pure silver according to our certified manufacturers’ specifications. Copper is typically combined to improve the metal’s hardness and durability without compromising the quality and look of the silver.
Q: How do you measure the length of a rosary?
A: Our rosaries are measured if you would hold it at the cross and let it hang, and then measure it.
Q: Is this item (rosary, candle, a crucifix, …etc) blessed, or can you bless it for me?
A: Virgo Sacrata does not sell any blessed items. You need to ask your local parish priest to bless an item for you.
Q: How to bless a rosary, candle, crucifix …etc?
A: Traditional Catholic priests use The Roman Ritual – 3 Volume Set or Parish Ritual book (both available form the Virgo Sacrata) for blessings. Please also check the following resources:
- Blessing of Rosaries
- Blessing of Candles
- St. Benedict Medal/Crosses Blessing with Exorcism
- The Summary of Indulgences
Q: Do you wholesale your products?
A: We do not wholesale products for resale.